Customer Reviews and Testimonials For Choice Cars

VIRGINIA PUNO

"Very good service."

ROBERT VANDERDRIFT

"Driver didn’t enter the terminal to greet, tried calling the number listed in the booking, even though the booking stated this number would not work. I had to make many calls through to get contact."

ROBERT VANDERDRIFT

"Driver didn’t enter the terminal to greet, tried calling the number listed in the booking, even though the booking stated this number would not work. I had to make many calls through to get contact."

ELENA GHETAU

"It was a 6 seater"

OLIVIA

"Good"

ELLIE RUTTER

"The driver was very polite and focused on his job. He was flexible with changing times and was easily contactable. I was very happy eith the service and felt safe"

TOBY SAWYER

"I paid extra for a people carrier and confirmed in advance but on the day the car that arrived was not a people carrier, was late, and made us walk 1/4 mile to a different pick up point. Very disappointing on all levels."

AMANDA BUTCHER

"Very helpful and accommodating "

TAYLOR PETTIFER

"Really lovely, driver was great super comfy car! "

LINDA ELLIS

"Driver was excellent, very courteous and extremely helpful. Would highly recommend him and the service in general. We would most definitely book again. Thank you."

LUCYJANE CONNER

"Our flight was delayed so I called the cab office asking if they could track our flight. They then emailed me asking for a flight number so I provided them with this information. We landed in Luton and no driver to be seen. I called and the cab office said our driver would be 20 minutes.... 1 hour later we were still waiting. It was clear the driver only left home once we arrived. Shocking and appalling. Driver was then driving recklessly with loud music. Would not recommend."

LUCYJANE CONNER

"We were waiting at home for the driver, I called him as he was late and he said he was 15 minutes away, called him 30 minutes later as he still didn't arrive for him to arrive at Luton when we needed him to collect us from HOME and take us to Luton.... we needed to order an uber and we almost missed our flight. Would not recommend this company. Our journey back was even worse."

LUCYJANE CONNER

"We were waiting at home for the driver, I called him as he was late and he said he was 15 minutes away, called him 30 minutes later as he still didn't arrive for him to arrive at Luton when we needed him to collect us from HOME and take us to Luton.... we needed to order an uber and we almost missed our flight. Would not recommend this company. Our journey back was even worse."

NANYAK BALI

"Good"

ISABEL WOOD

"The driver did not arrive and I would like a refund! "

EDEN THIEDE-PALMER

"Driver was on time, nice car, nice journey. We called the morning of to request to be picked up half an hour earlier which wasn’t a problem. Good experience "

RODERICK CHAMBERLAIN

"The first leg was fine, the second never happened and we needed to take an Uber instead. Not a good experience overall. very expensive, very complicated to manage (multiple phone numbers and companies seem to be involved) . Will not use again."

RODERICK CHAMBERLAIN

"The first leg was fine, the second never happened and we needed to take an Uber instead. Not a good experience overall. very expensive, very complicated to manage (multiple phone numbers and companies seem to be involved) . Will not use again."

MARTA SEGARRA GRAU

"We were very hapy with Rony on our trip from Gatwick to Blakemore Hyde Park. He was very helpful, called to confirm his time of arrival and made our trip to London very comfortable and, despite the long distance, it didn't seem a very long journey. We'll definitely call you again when we go back to London and we will reccomend your services to our friends in Spain. Thank you!! "

ROBERT MARETT

"The driver was amazing he made us very welcome. I will use your service every time I fly in to the mainland "

BáRA SIF MAGNúSDóTTIR

"You called on Wednesday and asked me to confirm the flight number so it would be watched and you would come to pick us up when we would arrive. That did not happen, only for the first car - you sent us three cars. Also the cars were very small and could take 8-9 passengers but only about 5-6 suitcases. We did order a bus for 33 people and suitcases so that was very disappointing that some of us had to held our suitcases in the car. When we were going home you again sent 3 taxis not a bus and the same problem with the suitcases did happen. Some of us had also baught another small suitcases like a hand luggage to take home so the problem was even more there, that you could not take all the passengers and suitcases. We had to order one uber for three people so we could all go on time and that we paid extra by ourselves. We would really appreciate if you could refund us a part of the price and also the uber we had to pay by ourselves. The last taxi also came very late so the people that went in that car did arrive a little late to the airport and could only grab a bite to eat and then had to run to get in the plane. I hope you will response to this by an email, I want to have this all written down - otherwise we will all (30 people) give you a very low feedback on the internet."

BáRA SIF MAGNúSDóTTIR

"You called on Wednesday and asked me to confirm the flight number so it would be watched and you would come to pick us up when we would arrive. That did not happen, only for the first car - you sent us three cars. Also the cars were very small and could take 8-9 passengers but only about 5-6 suitcases. We did order a bus for 33 people and suitcases so that was very disappointing that some of us had to held our suitcases in the car. When we were going home you again sent 3 taxis not a bus and the same problem with the suitcases did happen. Some of us had also baught another small suitcases like a hand luggage to take home so the problem was even more there, that you could not take all the passengers and suitcases. We had to order one uber for three people so we could all go on time and that we paid extra by ourselves. We would really appreciate if you could refund us a part of the price and also the uber we had to pay by ourselves. The last taxi also came very late so the people that went in that car did arrive a little late to the airport and could only grab a bite to eat and then had to run to get in the plane. I hope you will response to this by an email, I want to have this all written down - otherwise we will all (30 people) give you a very low feedback on the internet."

ROB SOWER

"Driver never showed for this or the return trip. Your customer service was terrible and did not try to help us secure transportation for either leg when the drivers did not show. I was left stranded both times with 15 people. I would never use your service again."

JAMES FOSTER

"Great driver, very friendly "

EDUARD BRÃ¶CKEL

"From the booking to the vehicle, everything was great, especially the extremely friendly driver. Gladly again next time. best regards from Austria"

TARA CURTIS

"The driver kept good communication and arrived on time. The minibus was comfortable and stylish. Driver was very amicable and polite. The driver was also very attentive to our requirements. I would be happy to recommend or use this service again."

SAMANTHA JORDAN

"The drivers were incredibly patient, after an unforeseen incident at the wedding it was difficult getting everyone out on time. The drivers waited while I found everyone and put people in the right taxi. In our taxi the driver put up with post wedding singing and stopped when a passenger wanted to go to the shop. He was incredibly polite and I have had the same feedback from everyone in the other taxi (which ended up with only 4 people as all the others were in hospital with an elderly relative!). Choice cars were fantastic on the night and the person who helped me at Taxicode when I needed to make a change to the destination were so helpful and called me back a few times while they organised the changed with choice cars. Thank you to everyone especially the drivers who went above and beyond to get us home and let us carry on the evening. I already used Taxicode for the hen do and will be using them again in the future. Thank you."

DEBRA MAEDER

"The driver never showed up. We waited over one hour and ended up taking a cab.I called and was told a driver was never assigned. I appreciate a refund for no service. "

DEBRA MAEDER

"The driver never showed up. We waited over one hour and ended up taking a cab.I called and was told a driver was never assigned. I appreciate a refund for no service. "

GRETCHEN UHLINGER

"My driver arrived ahead of time (a wonderful thing), was friendly and helpful. "

ROBERT FISHER

"All went very well. Vehicle arraived on time and I reached my destination on time"

CAROLINE HIGHFIELD

"Fantastic driver - friendly"

GEOFFREY WILSON

"GREAT SERVICE OUR DRIVER WAS THERE ON TIME , ALSO A HIGH QUALITY VEHICLE VERY CLEAN AND WELL LOOKED AFTER,RETURN JOURNEY WAS ON TIME AS WELL,WE WERE ALL VERY IMPRESSED...."

HOWARD SHOOTER

"Hi Choice cars sent a Prius instead of the Mercedes. They went an obscure route back that took 45 minutes more than it should have done. The driver drove dangerously. he was pleasant however. He didn't meet and greet.... we waited for 20 minutes for him to arrive."

KATHERINA KUTTER

"Happy with it"

LUBOS CERNY

"no comments"

IB ANDERSEN

"The drive picked us up at the address at the right time and was very friendly"

KATHERINE GRANTHAM

"I cancelled the trip a day and a half in advance, by calling your helpline, the guy on the phone told me i would have to pay in full anyway and put the phone down on me. complete rip off. I've left 2 negative public reviews so far, and will tell everyone I know not to use you."

KATHERINE GRANTHAM

"I cancelled the trip a day and a half in advance, by calling your helpline, the guy on the phone told me i would have to pay in full anyway and put the phone down on me. complete rip off. I've left 2 negative public reviews so far, and will tell everyone I know not to use you."

JUSTIN RHODES

"Driver and van were great. Arrived bang on time and easy to speak to in advance to agree precise pick up spot. Booking process a bit convoluted and had to call a few times to get a confirmation of who would actually be providing the van as at one point was told I would be sent 3-4 cars instead. All turned out fine but needs to be more reassuring at the booking stage,"

JENNIFER GREGORY-DADE

"I have raised my full complaint 9 days ago. I have not had any response. "

KATIE MAZUR

"There was traffic on the way to pick us up. I think the driver was tired he was swerving all around the motorway it was quite scary. "

KATIE MAZUR

"There was traffic on the way to pick us up"

CINDY CASCIANI

"Couldn’t fault any of it. Minibus was clean and comfortable and the driver was friendly and efficient. Would definitely recommend and use again."

SUE OMAR

"Very reliable in an area I’m not familiar with. "

MIRIAM REGAL

"We orderd the big Mercedes viano and we did not received that and there was not enough space for all of us "

YH CHENG

"Great service!"

W ROWE

"The driver needed to be phoned to arrive as was waiting around the corner despite the service being advertised as meet and greet. The journey was not good. The driver drove significantly slower than the speed limit (40 in a 70) but then would speed up before braking. The driver did not maintain a straight line on the road and was constantly swerving side to side. The driver suddenly stopped on a roundabout and changed direction against the sat nav. We did not feel safe in the car and eventually confronted the driver if he was ok as the driving was not good. The driver improved after that but had the level of driving continued at the level we would have insisted that we get out and call an alternative taxi. Additionally if there had been a lone female in the car this would have been a highly distressing situation. "

W ROWE

"The driver needed to be phoned to arrive as was waiting around the corner despite the service being advertised as meet and greet. The journey was not good. The driver drove significantly slower than the speed limit (40 in a 70) but then would speed up before braking. The driver did not maintain a straight line on the road and was constantly swerving side to side. The driver suddenly stopped on a roundabout and changed direction against the sat nav. We did not feel safe in the car and eventually confronted the driver if he was ok as the driving was not good. The driver improved after that but had the level of driving continued at the level we would have insisted that we get out and call an alternative taxi. Additionally if there had been a lone female in the car this would have been a highly distressing situation. "

DAYANA ROSLAN

"the driver did not show, called few times. sadly he told our order cancelled. we need full refund"

NIRAJ VISANI

"Absolutely do not use! 16 person minibus trip ruined! I called twice in the days ahead of my trip to request contact details of the driver in case of any issues, which was not provided, despite being promised. The minibus then arrived 50 minutes late to the pick up time and with no update from the company that they would be late at all and consequently we were very late to a pre-booked and pre-paid tour, missing part of it. I had to repeatedly call to receive any updates was repeatedly told the driver is 10 minutes away, despite claims of a flat tire, which obviously take longer than 10 minutes to fix. Also, part of the roof of the minibus was held up/reinforced by a wooden plank which did not look or feel safe and guests felt uncomfortable sitting under. Also, the driver's driving style was dangerous, veering across lanes on the motorway and stalling on 6 separation occasions. Company refused to engage in any discussions or offer regarding even a partial refund. Avoid at all costs!"

NIRAJ VISANI

"Absolutely do not use! 16 person minibus trip ruined! I called twice in the days ahead of my trip to request contact details of the driver in case of any issues, which was not provided, despite being promised. The minibus then arrived 50 minutes late to the pick up time and with no update from the company that they would be late at all and consequently we were very late to a pre-booked and pre-paid tour, missing part of it. I had to repeatedly call to receive any updates was repeatedly told the driver is 10 minutes away, despite claims of a flat tire, which obviously take longer than 10 minutes to fix. Also, part of the roof of the minibus was held up/reinforced by a wooden plank which did not look or feel safe and guests felt uncomfortable sitting under. Also, the driver's driving style was dangerous, veering across lanes on the motorway and stalling on 6 separation occasions. Company refused to engage in any discussions or offer regarding even a partial refund. Avoid at all costs!"

MR ROBBIEQUE

"Driver was 2 hours late to begin with, tried communicating with him but he could hardly speak any English… terrible driver, in the wrong lane cutting in last minute, kept slamming on the brakes, then he was 2 hours late picking us up. Would not recommend. "

CHOICE

"Professional "

ANTTI MONKKONEN

"Communication with the office and driver was good. The driver was on time and very reliable. I would certainly use Choice Cars again."

LAURENCE SMART

"Both minibuses were very dated (damaged, untidy, old) nor aircon. And cramped with not sufficient space for luggage as advertised. Certainly not EXECUTIVE more like an old school run minibus."

DIANE COMPTON

"Driver was on time, dropped and picked us up very close to our venue and was very efficient and polite, would definitely recommend. "

ORIT MAZOR

"He came 30 minutes before pick up time and was very nervous that we were not eeady. He charged us extra 5£ illegaly and demanded it in cash! "

ORIT MAZOR

"He came 30 minutes before pick up time and was very nervous that we were not eeady. He charged us extra 5£ illegaly and demanded it in cash! "

LYNDEY MILAN

"A lovely clean cab, polite driver and great trip."

IAN VICKERAGE

"Your taxi just didn’t turn up at all! I was getting concerned because you had not confirmed a pick up spot outside Wembley stadium in spite of me calling twice to organise the pick up. We still have received zero communication from you as to where the driver was and why there was no pick up. I complained to your company at the time and the guy said I would receive a refund - no sign of that. A thoroughly poor experience. "

IAN ACUS

"Turned up on time, helped load and unload all of our items, was very polite and helpful. "

RAJENDRA BANSAL

"Driver never shoed up I had to take a train. His excuse through choice cars was that his vehicle broke down. I need my money back and extra compensation"

MR PETRI ILMONEN

"Tnx"

THEOHARRIS KAFARIDES

"none"

YANG

"Very pleasant driver and very smooth journey. "

EMILY HANG

"The minibus never turned up despite me having called up an hour before and them confirming it. I called at the time and they said that they let TaxiCode know they couldn't fulfill the booking. I have called TaxiCode and am waiting for a refund for a failure to provide any car or journey. There was no car provided and no communication."

EMILY HANG

"The minibus never turned up despite me having called up an hour before and them confirming it. I called at the time and they said that they let TaxiCode know they couldn't fulfill the booking. I have called TaxiCode and am waiting for a refund for a failure to provide any car or journey. There was no car provided and no communication."

SANJAY LATHAR

"This was a booking on behalf of a passanger. We have filled in all the information for her, her flight details, her phone number, name. Everything. The company did not have the phone number for her, nor did they have information regarding the flight. Her flight was delayed, the driver had no idea. He was waiting in his car in parking lot, who knows how far form the airport. Wanted the passenger to got find him in a parking lot with all her luggage. The whole experience was extremely stressful for our passenger, as this was her first time in the UK and the driver was supposed to pick her up from the arrivals with a sign. A complete fiasco of a trip. "

KERRY GRAYSMARK

"I ordered 3 x 8 seater minibuses, but I didn't get those. As I had called taxicode on a different occasion, I was told I didn't need to update if the passengers increased by 1 or 2 as long as they fitted in the vehicles I had requested/paid for. A 16 seater minibus and a 6 seater car arrived. The driver of the minibus said that is what they sent as it said 21 people. He suggested that the 2 additional people could stand in the middle, as it was only a short journey - as he was trying to be helpful. Which I certainly wouldn't have agreed to. Luckily 1 of the people didn't go so I was able to fit 22 people in sitting. If I had received the 3 minibuses I had ordered it wouldn't have been a problem. Also I received a cancellation from you on another booking I had done on the previous Saturday morning when the pick up was for our Execs on the Monday, which wasn't at all helpful so I had to work at that weekend to find a local taxi company that could do it. So I definately won't be using taxicode again. "

KATHRYN WILLIAMS

"No driver showed up for our return trip. We were stranded at Wembly meet up place and no one contacted me to tell me that there was no driver available to pick us up. Also, I had upgraded to the tesla x and the driver didn’t show up in one. "

AMANDA DOLBY

"We were left waiting for over 25 min after our pick up time. I rang both the driver number given and the number on the booking email and received no answer. A minute before our taxi arrived someone called to say they were sending another driver. The driver we did have was lovely and the actual journeys fine but the worry of being stranded in Wembley at midnight not very good at all."

AZZAM ALZAGHIBI

"There was a confusion regarding the additional hour of waiting time!"

WENDY FAIRCHILD

"Driver was late by 20 minutes for a time sensitive travel to Gatwick. I had to book an alternative ride and it was stressful. I do not want to be charged for this unsuccessful, incomplete arrangement."

DAVID BELL

"The individual driver was amazing, however, the booking, and general service was shocking. Shocking. For the first couple of days post booking, I was called three times to try and get me to change the vehicle that we wanted, to a car and a larger taxi. If I wanted a car and a larger taxi I would've booked a car and a taxi. I wanted a minibus. The driver was delayed by up to an hour - longer than the journey time for the trip. Massively stressful, children arrived late for an exclusive F1 karting party for which we have paid £'000. Despite calling every couple of days to make sure they would not be a problem, the taxi was still late, an hour late, and the day was very stressful, even more expensive, and ultimately ruined by the late arrival. We will never be using taxi code again. From now on, I will go direct to the individual taxi companies. There is no point in using taxicode. Taxicode refuse any responsibility for ensuring prompt arrival, but still take payment.... ?!?? Expensive and poor service. Once again, to reiterate, the driver was really good, he did his best, but Taxicode need to ensure they turn up on time. If you can't do that what is the point of the business? "

TOSHIKO KOMIYAMA

"I thought the driver would check the flight status and won’t charge for late arrivals but I’ve been charged. The operator was quite rude and not helpful but the driver was more professional and safe driver. Customer support needs a lot of improving areas as well as the communication between Taxicode as my messages in the app wasn’t going through the actual taxi company which was extremely frustrating "

FLORENTINA PRISACARU

"I wound give 0 stars if that would be possible. I had a booking for 3 am and the driver did not arrive. Did not receive a cancellation email or text beforehand and ended up paying extra money to book a more expensive alternative at 3 am. I was really lucky I could find something at that time but maybe not everyone is as lucky as me. Also even though the driver did not arrive the status on their booking said “Completed” "

FLORENTINA PRISACARU

"I wound give 0 stars if that would be possible. I had a booking for 3 am and the driver did not arrive. Did not receive a cancellation email or text beforehand and ended up paying extra money to book a more expensive alternative at 3 am. I was really lucky I could find something at that time but maybe not everyone is as lucky as me. Also even though the driver did not arrive the status on their booking said “Completed” "

ALEXANDRA WESTCOTT

"The driver himself was amazing and so nice and helpful on the way there and back, but the evening pickup from Ascot was 45 minutes late by the time we got on the minibus at 7:45pm. However, the traffic was gridlocked at Royal Ascot and nothing was moving so I don’t think this was the driver’s fault and he was doing all he could to get to us and kept in communication very well. All in all, a great driver! "

PATRICK CROOKES

"Ive already given feedback to the company who provided the pickup. Basically we were left standing in the arrivals hall for at least 45 minutes. We called the company and they said the driver was on his way. This we did twice. We then called the driver on the number the company gave us, then he turned up. Later, when we were in WiFi contact (I don’t have data roaming) I received WhatsApp messages apparently from the driver (from earlier) saying to call him. He’d obviously been waiting elsewhere. The car meanwhile, was quite a shabby Toyota Prius. None of this would have mattered had we known this was the process for pick up."

PATRICK CROOKES

"Ive already given feedback to the company who provided the pickup. Basically we were left standing in the arrivals hall for at least 45 minutes. We called the company and they said the driver was on his way. This we did twice. We then called the driver on the number the company gave us, then he turned up. Later, when we were in WiFi contact (I don’t have data roaming) I received WhatsApp messages apparently from the driver (from earlier) saying to call him. He’d obviously been waiting elsewhere. The car meanwhile, was quite a shabby Toyota Prius. None of this would have mattered had we known this was the process for pick up."

SARAH THOROGOOD

"Unfortunately I had made a mistake when I booked the minibus and booked for 10pm not 11pm pick up so when he text to tell me where is was waiting I replied with a thank you and that I would let him know when the concert was over. We were about to meet when he text to say he had waited too long and had left. No ‘where are you’ or anything after my text so we were then stranded at Wembley with 5 girls and no real choice other than to walk back (1hr) to our hotel. I called and the only option I was given was to pay an additional £50 then magically the driver was more willing to come back to us. I could not believe that he was happy to leave us walk some pretty sketchy streets at that time of night when we had already paid nearly £90. I understand it was my initial mistake but communication was bad he at no point questioned what time I would Meet him when I said we would not be with him until the concert finished and he didn’t call before he had left. I am sure he would have picked up another fare so it is only me that is out of pocket and disgusted that we as a group of two women and five girls were left stranded at Wembley unless we paid over the odds "

SARAH THOROGOOD

"Unfortunately I had made a mistake when I booked the minibus and booked for 10pm not 11pm pick up so when he text to tell me where is was waiting I replied with a thank you and that I would let him know when the concert was over. We were about to meet when he text to say he had waited too long and had left. No ‘where are you’ or anything after my text so we were then stranded at Wembley with 5 girls and no real choice other than to walk back (1hr) to our hotel. I called and the only option I was given was to pay an additional £50 then magically the driver was more willing to come back to us. I could not believe that he was happy to leave us walk some pretty sketchy streets at that time of night when we had already paid nearly £90. I understand it was my initial mistake but communication was bad he at no point questioned what time I would Meet him when I said we would not be with him until the concert finished and he didn’t call before he had left. I am sure he would have picked up another fare so it is only me that is out of pocket and disgusted that we as a group of two women and five girls were left stranded at Wembley unless we paid over the odds "

IMOGEN MORRIS

"Awful service! Rang the day before to confirm where the pick up point was which was confirmed. The day of the cab rang 20 mins before the pick up was meant to be and was told the driver would call us back where he was. He did not so we called back again at the time the pick up was and was told the car had 'broken down' and they would give a refund. Didn't bother to call us and let us know this until we had chased it. This then left my pregnant sister who is having a difficult time and me who is recovering from surgery with stitches still stranded in London as the tubes are too busy to risk getting on and being knocked. Absolutely awful and barely even an apology and still waiting for the refund. "

JANINE JOHNSON

"Excellent trip to Wembley Stadium from Richmond. Traffic was extremely busy due to the Harry Styles concert but the drivers were patient in both directions. Would recommend "

RICARDO LOPES

"Very polite driver. Good service/"

RICARDO LOPES

"Very polite driver. Good service/"

PAUL HUGGINS

"On the outward journey to the airport, 1 taxi (the bus carrying most people) was 40 mins late, we just made our flight. "

PAUL HUGGINS

"On the outward journey to the airport, 1 taxi (the bus carrying most people) was 40 mins late, we just made our flight. "

RICHARD KIRKLAND

"Thanks"

JAMES RUSSELL

"Our 11am taxi was very good, on time and a very good driver. our 7pm taxi did not turn up, at 7.45pm they told us 5 minutes, at 7.55pm they told us it would be 1 hour. we cancelled the return journey and want a refund for this failure to provide a taxi which was pre-booked several weeks ago!"

CHRIS CUTHBERTSON

"Despite the horrendous traffic due to rail strike , the driver was absolutely fantastic . Would thoroughly recommend . Great service and very courteous . ps- we gave driver a well deserved tip"

GRACE WONG

"We have waited for more than 2hours for our car "

CLARE FANCOTE

"Very bad service"

MARTYN KEAREY

"All good "

MARY HARRISON

"The driver was 35 minutes late after the arranged pick up time. He would not meet us in the Arrivals area of Gatwick airport - we had to go & find him in the car park drop off area. This is not the service I expected He did not try and phone me to tell me he was late & why. I had to make 5 phone calls to him to find out his progress. I called Choice Cars twice to get his number. You charge me £5 for every 15 minutes the driver is kept waiting therefore I feel that you should reimburse me for my waiting time. I have already submitted an email of complaint on Thursday 1st June & have received an acknowledgment but no response as yet. "

MARY HARRISON

"The driver was 35 minutes late after the arranged pick up time. He would not meet us in the Arrivals area of Gatwick airport - we had to go & find him in the car park drop off area. This is not the service I expected He did not try and phone me to tell me he was late & why. I had to make 5 phone calls to him to find out his progress. I called Choice Cars twice to get his number. You charge me £5 for every 15 minutes the driver is kept waiting therefore I feel that you should reimburse me for my waiting time. I have already submitted an email of complaint on Thursday 1st June & have received an acknowledgment but no response as yet. "

JOSEPHINE BUSHBY

"The driver picked us up from Luton. I have never taken off or landed at this airport and so I asked him where the pick up/drop off point is. He was extremely rude, spoke badly to me and raised his voice over the phone, offering no help whatsoever. The driver had an attitude the whole way, before dropping us off at the wrong address - somewhere in North London (not the address in East London where we were meant to go). He then charged us and demanded cash to take us to our actual destination. Also made us wait 45 in a parking lot at 2AM to fully charge his electric car. Will be raising a complaint."

AMELIA BEAN

"Driver did not turn up. When I called the reception they informed me that they were no longer coming and I would need to find an alternative option. This was 20 minutes after they were due to arrive. "

JAMIE THOMAS

"This company is a sham. "

JAMIE THOMAS

"This company is a sham. "

JAYNE DARCY

"Friendly, punctual and conversational driver "

VIKKIE CHAPMAN

"The car was nearly an hour late and refused to take the passenger so we had to use a different company. We are still waiting for a full refund."

ROSANNA TALBOT

"Great service "

EVELYN AVILA

"We were at Heathrow at the scheduled time. Plane was not delayed.No on showed up I call and was told someone had been there and waiter 45minutes then had to leave. This is not true....I was there at the right time and searched for your driver. Reference: TCCD7252CCE61. I want a complete refund. Please advise."

KARINA DAVIS

"The trip was slow. "

MARAL SARISOZEN

"Driver Asanka was great. "

CHARLES SMITH

"the ride and driver were excellent. Thank You"

REBECCA DOUGLAS

"Driver was helpful and flexible, allowing us to stop for a break on the journey. "

SILVIA PARLANTI

"TaxiCode cancelled my booking 20 minutes before the expected Time. It was 11PM and it was difficult at that point to find another driver. I got the refund the day after and I appreciated this, but £5 discount do not cover the inconvenience. "

LOUISE FETS

"Driver was very helpful and the journey was smooth"

ROBERT BROWN

"little late , but definitely recommend driver x nice peacefull drive "

WENDY YOUNG

"driver never showed up"

JOEL DAVIS

"I asked for driver to arrive at 1 am (note that this was already anticipating some delay between landing and exting the airport). The driver instead arrived at 1:35 am. We might as well has got the train for one third of the cost. I was not impressed with this service and like a partial refund for the inconvenience. "

ANNE BROGAN

"Excellent service. I will use again."

HARSH SEHGAL

"The driver was very polite, friendly @ good!"

WYNITA BODE

"The driver never arrived to collect us. Our booking was for a 6am pick up to get to our flights. We called the contact number, three times, leaving messages, but were never able to directly speak to a member of this company. After waiting 45 minutes we had to contact another company to make alternative transportation. Have lodge a complaint but very annoyed that they have already taken payment. Would never recommend this company. Want our money returned immediately. "

IVAN KERNO

"Friendly driver. "

ZAIN RAFIQ

"Driver was late Charged for sms Excuse given that I took the journey ( obviously I had to) so I wouldn’t get a refund Never will use again "

SOFIA PARRUCCI

"All was good"

DAVIDE BUFFELLI

"The driver was late and I had to call 3 times before getting any update. The driver was driving too slow, several other cars have overtaken while complain towards the driver for the slow speed"

SERGIU BONAT

"Good driver, arriving on time, nice conversation."

LEONIE ANTONIADOU

"No"

JORDAN BALDWIN

"The vehicle that arrived was not what I paid for "

BRIAN KEEBLE

"We could not have had a nicer driver.He was polite, friendly and knowledgeable of the area. Also on time picking us up..Traffic and weather terrible on friday evening but he knew great route to the Ovo stadium. We gave him a tip at the end of the return trip because of his excellent service hence why declined below offer. Would certainly recommend using your company."

JENNIFER BOSELLI

"Lovely ride. Great sociable driver. "

BRYCE ELDER

"The driver didn't show up. I called the firm. They said the driver would be there in 5 mins. I waited 20 minutes then called again. They said the car had broken down and the job had been cancelled two hours ago. "

OLLY JAYCOCKS

"Great experience, great driver "

CHRYSSA KAVVADA

"We have not received any notification on where the passenger was supposed to meet the driver. Taxicode has not provided the passenger's information to the car company and has not sent any info to the passenger regarding driver's details. if the person booking or the passenger himself doesn't directly contact the booking company there is no info regarding driver's details or meeting point."

AMAURIS BUSTAMANTE

"Very friendly. Made us feel like home"

SARAH LUCAS

"All good. Very nice chap."

MICHAIL PITIDIS

"We had a 18:10 booking at Stansted airport to go to central London. It was 18:40 and the taxi hadn't arrived yet so we called the office and they informed us that the taxi is on the way and will arrive in 10 minutes. After 20 minutes, the taxi driver informed us that he was leaving London to come to the airport. Finally the taxi arrived at the airport at 19:30 and the driver tried to justify the company by telling us that there was an accident and that he was a backup driver. We had no updates either by email or phone and if we didn't call the office the taxi would never have come. We missed a business appointment because of them. Unacceptable, unreliable and unprofessional behaviour. We do not recommend it to anyone. Price too expensive for services not even provided."

MICHAIL PITIDIS

"We had a 18:10 booking at Stansted airport to go to central London. It was 18:40 and the taxi hadn't arrived yet so we called the office and they informed us that the taxi is on the way and will arrive in 10 minutes. After 20 minutes, the taxi driver informed us that he was leaving London to come to the airport. Finally the taxi arrived at the airport at 19:30 and the driver tried to justify the company by telling us that there was an accident and that he was a backup driver. We had no updates either by email or phone and if we didn't call the office the taxi would never have come. We missed a business appointment because of them. Unacceptable, unreliable and unprofessional behaviour. We do not recommend it to anyone. Price too expensive for services not even provided."

ANTONIO LEITAO

"no comments. won't use it again"

MARK ANDRUS

"It was barely big enough for 3 people. The car smelled of smoke, and I was scared of the drive. "

MARK ANDRUS

"It was barely big enough for 3 people. The car smelled of smoke, and I was scared of the drive. "

MALACHY BRANNIGAN

"My colleagues arrived safely. Thank you"

A HAMILTON

"This was the worst taxi experience I've ever had. 13th pm I booked the car for 14th 10.30 and paid £63.50 14th 7am I had a change of plan and started calling to cancel. No. 0333 772 9737 would not answer at all. Eventually I got someone on 02089000011 who said he could cancel but could not refund as I had to call 0333 772 9737. I said: then DON'T cancel. At 10 I got through to 0333 772 9737 and they said too late for refund. So I said fine I'LL USE THE CAR. I waited but the car never showed up. 0333 772 9737 would not pick up. I called 02089000011 and he said he had cancelled EVEN THOUGH I HAD ASKED HIM NOT TO. At 10.40 they sent an SMS saying car was cancelled. But the money was taken from my account. I'm not leaving this matter here. I'm talking to my bank and will be posting on social media. "

A HAMILTON

"This was the worst taxi experience I've ever had. 13th pm I booked the car for 14th 10.30 and paid £63.50 14th 7am I had a change of plan and started calling to cancel. No. 0333 772 9737 would not answer at all. Eventually I got someone on 02089000011 who said he could cancel but could not refund as I had to call 0333 772 9737. I said: then DON'T cancel. At 10 I got through to 0333 772 9737 and they said too late for refund. So I said fine I'LL USE THE CAR. I waited but the car never showed up. 0333 772 9737 would not pick up. I called 02089000011 and he said he had cancelled EVEN THOUGH I HAD ASKED HIM NOT TO. At 10.40 they sent an SMS saying car was cancelled. But the money was taken from my account. I'm not leaving this matter here. I'm talking to my bank and will be posting on social media. "

JANICE DUNCAN

"Very friendly nice driver."

JAKE WELLS

"Great!"

OLIVIA GLEESON

"Driver pleasant and on time but awful car. Horrendous noises every time it accelerated, sounded like it was breaking down. "

OLIVIA GLEESON

"Driver pleasant and on time but awful car. Horrendous noises every time it accelerated, sounded like it was breaking down. "

AMANDA GROTY

"Driver not there, office could not locate driver. Told me to get an Uber. Trip did not take place. Refund needed "

MIGUEL PEREZ SENENT

"Great service"

P HALL

"Very late arrival"

MEGAN FOSTER

"Great driver and great experience"

JADE LANFEAR

"Drive was unsafe, car was making knocking noises and customer felt unsafe in the car. Drive was driving at excessive speed and pulling out in front of people. And the car was a mess!!"

JADE LANFEAR

"Drive was unsafe, car was making knocking noises and customer felt unsafe in the car. Drive was driving at excessive speed and pulling out in front of people. And the car was a mess!!"

JOAN

"Driver was on time. Comfortable trip and pleasant experience. "

ADAM APPLEGARTH

"Excellent service."

ZEMAR DAJANI

"I wanted to tip the driver £2, but he said we had to pay £7 in cash for airport drop off. I thought this was included in the fare i paid, but the driver insisted it wasn’t included? Please confirm if that was the case? The driver confirmed to me via WhatsApp that he revived the £7 in cash from me, so I have proof of that payment. Can you refund me this extra £7? "

KARIN WHALE

"Not picked up at all waited for half an hour and still charged . "

KINGA SZULAKOWSKA

"driver went in different location and was 1 h away from pick up location, so we book the uber. "

ROY CURTIS

"We needed the vehicle on time for a funeral. it arrived almost 10 minutes late and then we got held up in traffic and arrived at the crematorium with 2 minutes to spare . As a result the journey was stressful. "

ROY CURTIS

"We needed the vehicle on time for a funeral. it arrived almost 10 minutes late and then we got held up in traffic and arrived at the crematorium with 2 minutes to spare . As a result the journey was stressful. "

JEREMY MAGGS

"Excellent experience "

YOSHIKO SHIMIZU

"There was a slight miscommunication about picking up time / place at the airport but it was resolved quickly and the driver for both ways (to/from the airport) were nice."

ALEX MCCORMACK

"Choice cars are not the problem. Unfortunately, Taxicode fees are ridiculous charged me £64 and paid the cab company £42, robbery."

SADHANA PATEL

"The journey on the 17th December was a nightmare and I have raised a complaint by email to your Company on the 7th January 2023. The return journey on the 5th January wasn’t as bad as the driver was very polite and professional, however I can’t say the same for Choice Cars and again the full details are on my complaint email. "

CRAIG DART

"Drivers were wait and on time and professional"

KOJI OSHIMA

"No,problem "

ABDULMANNAN ALJANAHI

"Driver was excellent "

USHNA SUHAIL

"The driver was over 2 hours late and the call center was proving miss information on the arrival of the driver some times they were saying 15 mins and some times 40 mins. We had to call them multiple times and each time they were proving a different ETA and using different reasoning. One time they even claimed the trip was cancelled. I was very disappointed with the overall service. "

USHNA SUHAIL

"The driver was over 2 hours late and the call center was proving miss information on the arrival of the driver some times they were saying 15 mins and some times 40 mins. We had to call them multiple times and each time they were proving a different ETA and using different reasoning. One time they even claimed the trip was cancelled. I was very disappointed with the overall service. "

YOSHITAKA MORIMOTO

"Great driver "

VICTORIA GUILLERME

"I had a really good trip! The driver was on time, kind and thoughtful. I recommend him! "

EVA LOMBARDI

"Driver did not arrive on time (+30min delay). We had to book another taxi but ended missing our flight. "

MICHELLE MARCANO

"The driver was super good,however when l booked my original request,the company had assigned the wrong date even though l had put the correct date for the booking. Had l not double checked. It could have been disastrous. However,luckily enough, the company was able to rectify the mistake on time. "

MARIE WILLIAMS

"2 females waited in the freezing cold until after midnight - the driver was 45 mins late, the vehicle was completely different to the one specified. When trying to chase where the driver was, we were offered a £20 refund. However, I haven't received this. Driver was good, don't think it was his fault, more the communication between the drivers/office. Driver didn't seem to realise he was so late. "

MARIE WILLIAMS

"2 females waited in the freezing cold until after midnight - the driver was 45 mins late, the vehicle was completely different to the one specified. When trying to chase where the driver was, we were offered a £20 refund. However, I haven't received this. Driver was good, don't think it was his fault, more the communication between the drivers/office. Driver didn't seem to realise he was so late. "

SUYARA DE ANDRADE BACCINI

"The driver arrived 20 minutes earlier. There is no need for me to arrive earlier, he kept on calling me. When arrived at the airport he said the company told him I had to pay the charge for the airport, but there was nothing written on my email."

CLIVE RUSSELL

"Waited in the freezing cold on driveway. No sign of car/taxi. 15 minutes after pick up received a call but no conversation. Then received a text to say booking cancelled. I contacted your main number to be told driver had waited but no sign of me. I have video evidence from driveway camera showing me waiting for 20 minutes and no sign of pick up vehicle. I want a full £54.50 refund please."

LISA GREAVES

"I waited for over 1 hour and the driver never came so I cancelled on the telephone. Please confirm that I will not be charged for this trip. Lisa"

JULIE SEARLE

"Excellent service Would highly recommend "

EDWIN DING

"Driver was apologetic for delay due to road closures. Good and smooth driving"

ANNE DUNNE

"Probably traffic - but he should have known that would be a problem at that time. Then we had to go an look for him as he couldn't find our address."

LOIS PAIK

"The driver was actually a couple minutes early. Was a comfortable ride."

IGA ABRAMOWICZ

"very good service"

JACK HAMMOND

"Very prompt and friendly"

JAMES COLLINSON

"Very pleased with the service and the driver Sergio was excellent,could not have expected anymore from him"

DESISLAVA BENNETT

"No tip"

LOUISE ROBINSON

"Traffic was busy."

GLENN PACE

"the first day which was on the 21st i was left waiting outside in the rain and nowhere to be found .tried to call and they were hanging up on me .then i had to go back to the clinic and asked them to call them then they answered and to be picked from another road . i am demanding the 105 sterling ive paid for the 22nd november . i was left point blank in the rain waiting supposed to be picked 17.20 and after so many calls they came at 17.50 "

RUPERT HOLMES

"Driver took an excellent back route and got us to the game in good time"

LISA SIMMONDS

"Great journey, our driver was professionally friendly "

JONATHAN SMITH

"DRIVER DIDNT TURN UP. HAD TO RUN TO CATCH THE TUBE TO BE AT AN APPOINTMENT ON TIME."

JONATHAN SMITH

"DRIVER DIDNT TURN UP. HAD TO RUN TO CATCH THE TUBE TO BE AT AN APPOINTMENT ON TIME."

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What our customers say

Testimonials 3.2/5 based on 188 reviews